Contact Us

If you have any questions about our matching sets or a general enquiry then please fill out our contact form below, alternatively you can email us on support@matchyhorsey.co.uk. We aim respond to all enquiries within 24 hours.

Contact Us

    Common Questions

    Some common questions are answered below. Please don’t hesitate to get in touch if you need any help or order advice.

    How long will my order take?

    We aim to dispatch all orders within 7-10 working days of receiving them. Your order will then be delivered by Royal Mail’s 48 hour tracked service.

    Depending on the size of your order (Larger orders will be dispatched by Parcel Force or DPD).

    Please note all items are personalised in house by our team and we are constantly trying to improve on our dispatch times.

    If you have any concerns or queries about ordering with us please don’t hesitate to get in touch!

    Can I return my order?

    Unfortunately we cannot accept returns or exchanges on any personalised items, sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. You can contact us at support@matchyhorsey.co.uk

    Items sent back to us without first requesting a return will not be accepted.

    Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    What do I do if my order is damaged?

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.